Job Description

About QuadX
Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US and UK to the PH and Malaysia), Gogo Xpress (online payment and delivery tool for social sellers), and XPay (upcoming e-payment solution).
QuadX is driven to make ecommerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.
Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re giving tools for the Social Seller to transform her hobby into a business, his passion into enterprise. We’re giving every Filipino a chance to seize a share of the future.
We are QuadX. And we’re in the business of building Futurepreneurs.
About the Role
The Hub Supervisor oversees all activities in the assigned Warehouse to make sure the objectives are being met and ensure the Hub runs safely, smoothly and efficiently.
What You’ll Do

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• Supervise and manage the entire operation of hubs.
• Plan direct and monitor the team to achieve operational targets.
• Must be well versed with all operational policies and guidelines set by the company.
• Authorized to assign or delegate key roles and tasks to any member of the team who can help the team to carry out over-all operational responsibilities.
• In close coordination with the Team and must see to it that there are checks and controls on how functions are delegated to ensure smooth flow of operations.
• Based on the demands of operations and upon close coordination with the team, the Hub Leader may assign or reassign members' job functions and responsibilities. Such movements and re-assignments must be coordinated with the Immediate Head for documentation and necessary turn-over of accountability.
• Ensure hub operations comply with regulatory standards which include but not limited to monitoring of contracts, lease and negotiating extensions. Ensuring completion of registration requirements, permits and licenses.
• Responsible for proper monitoring of all assets issued by the company to the team such as but not limited to Vaults, computers and its accessories, vehicles etc. and shall immediately report any discrepancies, lost or damages to the Immediate Head.
• Oversee Cashier and provide assistance if needed.
• Prepare, manage and organize all records and databases related to the job for reference, research and reports. This may include but not limited to archiving, developing templates and submission of reports.
• Ensure compliance of all members to VL policies.
• Approval of member's VL/SL requests.
• Cancellation or rescheduling of approved leaves to address operational concerns.
• Approval of all requests made by the members of the team, provided that the said requests are within the specified limits of the team such as repairs, supplies, materials, etc.
• Ensure hub's proper level of inventory on supplies and materials
• Approval of petty cash replenishment before final approval of the immediate Head.

Innovation

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• Continuously seek ways and means that will either improve efficiency or minimize operational costs, based on operations and industry data and its presumed impact.

People Management

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• Accomplish results through managing hub personnel by developing and establishing effective controls, performance management, coaching and counselling, disciplining and ensuring that staff have the necessary resources in the performance of their job.
• Ensure team's and member's compliance to company policies and that erring associates are disciplined.

Others

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• Promote a culture of service excellence by modelling 4 Virtues of QUADX: Ximple, Xecure, Xertain and Xeamless.
• Recommend solutions to problems encountered or observed
• Perform other duties which may be assigned provided the relevant necessary orientation or training is carried out.

What You’ll Need

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• Must be a graduate of any 4-year business related course.
• Must at least have 2 years service experience as a team leader
• Must at least have 3 years experience in related field skills
• Must have excellent quantitative and analytical skills.
• Excellent business acumen and management skills.
• Must have good written and verbal communication skills and goal oriented.
• Innovative problem solver who can generate workable solutions and resolve complaints.
• Highly adaptable, resourceful, patient and risk taker who is open to new ideas.
• Direct, communicate with and motivate subordinates to high performance.
• Strategically delegate duties and responsibilities for best results.
• Set and monitor performance standards within the team.

About the Team
The QuadX Operations team is composed of Business operations, Network Expansion , Sorting and Reverse Logistics operations, Linehaul and Shuttling operations and Fleet Operations . We in the Operations Team always want to deliver the last smile to our customers through excellent execution of pick-ups and deliveries nationwide. We’re a highly passionate, highly driven and highly energized team ready to take on challenges as they arise!
Hub operations is part of Business Operations mainly responsible for proper Pick up of order items, delivery of order items and forwarding of picked up items from the sorting facility.
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