Job Description

About us

Holiday Inn Singapore Little India

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stay brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn\xc2\xae family.

Your Day-to-Day:

FINANCIAL RETURNS:

• Assist in the creation of and work within the established Human Resources department budget and control expenses.
• Monitor staffing to manage costs.

PEOPLE:

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary processes, performance management processes, and related programmes to foster productivity, and enhance performance.
• Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules, and team member benefit programmes.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.

GUEST EXPERIENCE:

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

RESPONSIBLE BUSINESS:

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in the local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner.
• Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.
• Perform other duties as assigned. May also serve as the manager on duty.
  

What we need from you:

• Diploma in Human Resources Management
• 3 - 5 year experience in Human Resources in the hospitality industry
• Good writing and communication skills
  

What we Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package \xe2\x80\x93 including:

• Duty meals

• Birthday Leave on your birthday month

• Monthly LOVE Hour

• Extensive coverage of Medical, dental & optical benefits

• Insurance Coverage

• F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow opportunities
  

What\xe2\x80\x99s more, because your career will be as unique as you are, we\xe2\x80\x99ll give you all the tailored support you need to make a great start, be involved, and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG\xc2\xae family of brands, you\xe2\x80\x99ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we\xe2\x80\x99ll make sure you\xe2\x80\x99ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Employability Partner: NTUC\xe2\x80\x99s e2i (Employment and Employability Institute)