Job Description

Job ID: REF5422YDate posted: 29/08/2024 Company descriptionIKEA is the world\xc3\xa2\xc2\x80\xc2\x99s largest home furnishing retailer\xc3\x82 with 460 stores across more than 60 countries.\xc3\x82 IKEA Singapore is part of Ikano Retail, one of 12\xc3\x82 IKEA franchisees and the only one owned by the\xc3\x82 family of Ingvar Kamprad, who founded IKEA in\xc3\x82 1943.\xc3\x82 \xc3\xa2\xc2\x80\xc2\x8b\xc3\xa2\xc2\x80\xc2\x8bIKEA Singapore creates a better everyday life by\xc3\x82 offering a wide range of well-designed, functional\xc3\x82 home furnishing products at prices so low, that as\xc3\x82 many people as possible can afford them. Ikano\xc3\x82 Pte. Ltd. owns and operates three omnichannel\xc3\x82 stores in Singapore, including IKEA Alexandra, IKEA\xc3\x82 Tampines and IKEA Jurong.\xc3\x82 To learn more, visit\xc3\x82
Job descriptionAbout the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers\xc3\xa2\xc2\x80\xc2\x99 issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for\xc3\x82 repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make\xc3\x82 improvements to our customers\xc3\xa2\xc2\x80\xc2\x99 future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need\xc3\x82 to escalate an issue and then pass on the relevant information to a manager for him/her to be able to\xc3\x82 deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the\xc3\x82 appropriate manuals from Inter IKEA Systems to help me optimise our customers\xc3\xa2\xc2\x80\xc2\x99 shopping experience.
• I ensure safety guidelines are met within the Customer Relations\xc3\x82 area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up\xc3\x82 area when required.

• You are a self-motivated, team player and desire to take on responsibility to do a good job.
• Good communication skills, service-oriented, fluent in English and basic knowledge of PC skills.
• Passion for retailing, positive attitude in work and able to work under pressure in a fast-paced environment.
• You are energetic, friendly and pleasant with an out-going personality.
• 1 year working experience in the same capacity

IKEA