Job Description

About the job Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment p About the job Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way. Your assignment Assist in the opening and closing of the check-out counter, which includes and but not limited to cash handling and deposit. Support customers with their enquires and help resolve escalated issues with customers Assist customers to scan products, operate scanning equipment and fix transaction technical issues Handles cash transactions and receive and process all payments according to standard operating procedures Completes, process and maintain applicable paper work and records to maintain cash registry accuracy. Support the administration process in cash office in accordance to the standard operating procedures and compliance. Understand the department standard operation procedures and conforms to ensure compliance to department audits Support the department in achieving its KPIs and main actions. To multi-task and support other functions with the Customer Relations Department, when required Your profile You are customer-service oriented with good communication and interpersonal skills You are a committed and responsible team player who is able to cope in a fast paced environment You are meticulous, detailed oriented, highly observant and comfortable with handling cash transaction You are computer literate and able to multi-task and work under pressure You have strong integrity and sincerity You are hands on and physically fit to with-stand pro-long hours of standing and handle heavy merchandise You can commit working on AM/PM shift, including weekends and public holidays