Job Description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand \xe2\x80\x93 and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.



About the job

Reporting to the Shopkeeper, you will learn, apply and support the Sales team in active selling and creating a positive customer service to achieve an enjoyable, convenient and successful shopping and buying experience.

Your assignment

• Provide information on products and services.
• Handle service breakdown and recovery.
• Coordinate and check merchandise on display.
• Assist to coordinate store / sales promotion and implement retail marketing plans.
• Gather feedback from customers / and sales staff on performance of store / sales promotion.
• Maintain inventory level.
• Approach customers who may require help, identify their needs, and advise them on the best solutions for their homes in order to exceed their expectations.
• Keep your area of responsibility clean, tidy, priced, and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• Analyze and adjust sales capacities based on system parameters (sales location management) to secure high stock availability.
• Support team in the daily tasks and section coverage.

• You are customer-service oriented and passionate about driving business.
• You are a problem-solver, independent worker and a strong team player.
• You have strong communication and interpersonal skills.
• You are physically fit to handle physical work and retail hours.
• You have passion for Home furnishing and Life at home details.

Ikano