Job Description

What the role is:You will be involved in these areas in the field of taxpayer service delivery: - Design Thinking - Data Analytics - ChatBot - Artificial Intelligence Automation - Customer Experience (CX) - Social Media EngagementWhat you will be working on:Gain competency in the application of taxes, confidence building, communications & negotiation skills learnt which are important pre-requisites for future employment. Additionally, gain experiences in redesigning external and internal customer experiences through infographics, videos and other online media contents and learning end user computing skills such as RPA, Data Analytics and Visualisation skills Provide quality service and advices to taxpayers on tax practices, application of tax laws and assessments through helpline, live chats and walk-ins. Strong interpersonal and communications skills are required to handle public inquiries across different communication platforms.What we are looking for:Tax Compliance on Basic Income Tax/Property Tax \xe2\x80\xa2 Prepare or assess returns of income for individuals and/or sole-proprietor/partnership business to ensure timely submission with all other relevant information sent to the Comptroller of Income Tax by the due date \xe2\x80\xa2 Explain tax filing and payment requirements and the consequences of non-compliance \xe2\x80\xa2 Identify available claims, or need to object/ appeal an assessment, ensuring that they are submitted within the required time limits. Operational Procedure \xe2\x80\xa2 Ability to handle various types of phone/interview/live chat enquiries according to the standard operating procedures of the company Service Etiquette \xe2\x80\xa2 Hone good communication skills (written and verbal) to communicate well with taxpayers \xe2\x80\xa2 Communicate effectively, appropriately and professionally with the relevant parties in relation to both routine/specific matters. \xe2\x80\xa2 Understand the concept of No Wrong Door Policy and Assurance of Anxious Taxpayer Tax Planning \xe2\x80\xa2 Assist to assess the effect of changes in legislation or case law on the tax liabilities of an individual or entityAbout Inland Revenue Authority of Singapore:Our Mission: \xe2\x80\xa2 Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes \xe2\x80\xa2 Advise the Government and represent Singapore internationally on matters relating to taxation

Inland Revenue Authority of Singapore