Job Description

About our Team

The Implementation Manager is part of a global Implementation Team based in Denmark, USA, China and Singapore. The role will support the APAC region.

About the Role

We are looking for an Implementation Manager to lead and manage customer implementations of our world-class products, Pure. This is part of the suite of Academic Information Systems (AIS) products. Pure is a leading research information systems, trusted by research institutions across the globe.

Responsibilities

\xc2\xb7 Functioning as the customer\xe2\x80\x99s Pure expert during implementation and the technical tasks of getting data in and out of Pure

\xc2\xb7 Being the main point of contact for the customer after purchase, during implementation and establish good communications with the customer

\xc2\xb7 Preparing the customer for the implementation project, including assisting sales in pre-sales activities

\xc2\xb7 Creating a realistic implementation plan for customer implementation projects

\xc2\xb7 Managing and monitor the implementation as it unfolds, including regular online status meetings with the customer

\xc2\xb7 Communicating, plan, and track the work for the specific implementation project with both internal and external stakeholders

\xc2\xb7 Providing the customer with advice and suggestions on how best to perform the integration and migration tasks needed

\xc2\xb7 Liaising with all internal teams to provide your clients with comprehensive, well-informed support for all their needs

\xc2\xb7 Ensuring that the customer launches with the best possible set up within the boundaries defined for the project on time

\xc2\xb7 Training clients online/onsite to help them use and configure our systems

\xc2\xb7 Developing and maintain internal documentation and procedures

\xc2\xb7 Traveling may be expected for each project

Requirements

\xc2\xb7 Relevant college or university degree or other relevant education (e.g. software engineer, computer scientist)

\xc2\xb7 Excellent communication skills in English and Mandarin/Chinese are required.

\xc2\xb7 Relevant experience with IT project management

\xc2\xb7 Sufficient technical experience to understand and explain systems integration on the data level including data extraction, transformation, and formatting

\xc2\xb7 Basic knowledge and understanding of databases, XML, and Web Services. Programming experience including databases, XML and Web Services.

\xc2\xb7 Able to program for data transformation activities, experience within the area of research information management or experience with Change Management.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

\xc2\xb7 Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

We want to protect your health, help you accumulate wealth and secure your future. We are therefore delighted to offer:

\xc2\xb7 Generous holiday allowance with the option to buy additional days

\xc2\xb7 Flexible work arrangements

\xc2\xb7 Parental leave options

\xc2\xb7 Health screening and private medical benefits

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\xe2\x80\x99s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us



Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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