Job Description

The Implementation team is dedicated to ensuring our users are getting the most out of Vimeo's Enterprise offerings by providing a seamless onboarding experience across platforms. In this role, you will work alongside the Vimeo team based in London and NYC to drive onboarding and ongoing client-specific projects.
As an Implementation Manager, you will be responsible for reviewing and understanding our enterprise client's use cases and be responsible for tracking, prioritizing, and executing onboarding objectives. The Implementation Manager works cross-functionally with our clients in collaboration with the Customer Success team to ensure the successful completion and implementation of onboarding initiatives in a timely manner. This includes ensuring clients have a deep understanding of our enterprise platforms and their implementation of it. This role will combine your passions of organized problem-solving, tinkering with platforms, and working closely with enterprise-level clients.
You should be Fluent in Japanese and English.
What you'll do:

• Own the technical onboarding and implementation of Vimeo Enterprise
• Work with our Operations team to constantly improve and iterate on the onboarding process
• Manage challenging client situations with solutions-oriented handling and effective internal escalation processes to make visible to stakeholders and leadership
• Manage a high volume of project schedules and requirements, identify possible issues and clearly communicate them to project stakeholders
• Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
• Serve as expert in the cultural business and technical practices of the region, relaying use case trends common product applications across offices
• Ability to serve as the technical expert for our Enterprise customers, particularly as it relates to basic front-end customizations, working with App Platforms, and live streaming workflows

Skills and knowledge you should possess:

• 2+ years project/program management, enterprise technical support or account/customer success management background, involving the ability to manage many clients at once preferably in a Software-as-a-Service (SaaS) company
• Ability to quickly understand and explain technical concepts and business interdependencies
• Experience working closely with Enterprise-level clients
• A problem solving work style that is collaborative, positive and consultative
• Self-starter with the ability to work autonomously while communicating effectively with stakeholders across offices
• Experience with live streaming infrastructure
• Basic experience or interest in learning basic CSS and Javascript

Bonus points (nice skills to have, but not needed):

• Experience at a scaling SaaS company
• Video familiarity.
• Experience working with a team that spans across time zones

About Us:
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the world's largest companies - whose videos receive billions of views each month. Learn more at .
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
Apply for this job
*
indicates a required field
First Name*
Last Name*
Email*
Phone*
Location (City)*
Locate me
Resume/CV*
AttachAttach
Dropbox
Google Drive
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
AttachAttach
Dropbox
Google Drive
Enter manuallyEnter manually
Accepted file types: pdf, doc, docx, txt, rtf
Education
School
Select...
Degree
Select...
Discipline
Select...
Start date month
Select...
Start date year
End date month
Select...
End date year Add another
What are your preferred pronouns?*
Select...
Preferred first name (if different):
Alternative phone:
LinkedIn Profile
GitHub Link
Website/Portfolio:
How did you hear about this job?
What geographical location are you looking to work from?*
Work Authorization: (Please Select One)*
Select...
Are you 18 Years of age or older? If not, can you provide authorization of your eligibility to work? *
Select...
If you are related to anyone at our company or any of our affiliates, please provide employee name, company name and department:
Have you been an employee or representative of or consultant to any company that competes with Vimeo in the last 12 months? If so, do you have any contractual or other restrictions that would prevent or limit your acceptance of employment with Vimeo (such as a non-disclosure agreement or a non-solicitation agreement)?*
Date available to start: (optional)
Desired Compensation: *Please specify if base salary or TC (total compensation)*
By submitting this application, I certify that all of the information I have provided in this application (or in any other accompanying or required documents) is correct, accurate and complete to the best of my knowledge. I understand that falsification, misrepresentation or omission of any facts in these documents may be cause for denial of employment or immediate termination of employment regardless of the timing or circumstances of discovery. I also understand that submitting this application does not guarantee employment.*