Job Description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose \xe2\x80\x93 to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Team SummaryThe Implementation team are responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client or network partner implementation. This may include:

• Planning network partner or client onboarding, offboarding or remediation activities, across the full delivery lifecycle
• Managing the execution of the client or network partner implementation including capturing and reporting the status of core implementation tasks
• Managing network partner mandatory route changes (including key legal and compliance reviews and approvals)
• Supporting handover of client or network partners to BAU teams, ensuring all appropriate governance and sign-off has been finalised
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook

What an Implementation Manager does at Visa:This role will report to the Director, Implementation and shall:

• Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders.
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team.
• Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate.
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required.
• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations.
• Work with others to utilise multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations.
• Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria.

QualificationsWhat you will need:

• Minimum 8 years of experience in project management or programme management with ownership of end to end journey and successful completion e.g API integration
• Proven track record in delivering high value multi -functional transformation programmes within complex and fast evolving matrix driven organisation.
• Experienced in managing implementations with technical deliverables and testing programmes
• Previous experience in direct or matrix management of large teams.
• Effective leadership, people management, communications and influencing skills.
• Excellent skills in drafting presentations, reports, communications, and other deliverables.
• Experience delivering a range of complex projects.
• Hold relevant project management qualifications (e.g. Prince II, Agile)
• Mandarin speaking

What will also help:Good working knowledge of Visa\xe2\x80\x99s payment processing systems, understanding of various Visa products and services, especially digital products is plus.
If you are interested in a career that will challenge and inspire you \xe2\x80\x93 we\xe2\x80\x99d love to hear from you!Why this is important to VisaAs competition intensifies at the point of sale with growth in alternative payment methods, sustaining past growth trajectory will require Visa to continually innovate and value-add to ensure merchant preference for Visa payments. This will help Visa not only to generate incremental value-added service revenues, but also to drive relevance and active usage of core consumer payment products while deepening relationships with Visa clients.Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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