03-Mar-2023

Inbound Customer Experience Officer (AMK)

Employment Type: Contract
Monthly Salary:

• Contract
• Up to $2600
• AMK
• Mon-Fri: 8.00am \xe2\x80\x93 5.30pm

Job Responsibilities:

• Handle enquiries and provide positive omni-channel experience to public via call, email, chat bots and any social media messaging platform.
• Communicate with customers through various channels professionally and meet the required service level agreements.
• Provide accurate, personalised and anticipatory service with complete resolution.
• Take necessary action to provide first contact resolution within the required response time.
• Ensure customer\xe2\x80\x99s issues are resolved, follow up with customers via call and email where necessary
• Log all details of engagements with customers in the CRM and track these cases till closure.
• Work as a team to ensure that the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads / Manager
• To attend briefings/trainings conducted by Team lead / clients or Managers

Salary:

• Up to $2600

Period:

• 2 years contract renewable based on performance

Working Hours:

• Shift 1: Mon-Fri: 8.00am \xe2\x80\x93 5.30pm & alternate Saturday: 8.00am \xe2\x80\x93 1.00pm or Shift 2: Mon-Fri: 9.30am \xe2\x80\x93 7pm & alternate Saturday: 8.00am \xe2\x80\x93 1.00pm

Location:

• Ang Mo Kio

Requirements:

• Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service.
• Candidate with prior experience in customer service preferred
• Good command of English (written and spoken)
• Highly disciplined and meticulous
• Analytical with good problem-solving skills
• Organised, Self-motivated, Positive attitude and Result-oriented
• IT savvy with good working knowledge of Microsoft Office
• Strong phone and verbal communication skills along with active listening.
• Empathetic and customer-oriented, with a passion for service excellence
• Ability to multitask

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
nicholas@successhrc.com.sg (Registration no: R1549023)
Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified. Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329
Shift system