Job Description

Overview:

. Basic Up to $2.3k

. 830am - 6pm (Mon - Fri) & Alt Sat (8am-1pm)

. Location: AMK (Shuttle Bus Provided from Yio Chu Kang MRT)

. Call Centre Environment

. Corporate Benefits (AL, Medical, etc)

Job Responsibility

• Handle incoming calls and emails queries from the customer within the required service level agreements in fast-paced environment.

• Handle customer\'s feedback and follow Standard operating procedures closely to resolve their feedback.

• Provide accurate and complete resolution

• To escalate issues that cannot be resolved by customer service associate to L2 Divisions promptly for handling.

• Work as a team and ensure that the contact centre service level is met

• Ensure customer\'s issues are resolved, follow up on customer calls and emails where necessary.

• Provide accurate and complete resolution according to SOP and audit guideline.

• Log all calls and emails queries according to the systems

• Handle any other administrative functions as assigned by Team Leads / Managers

• To attend briefings/trainings conducted by Team lead / clients or Managers

Requirements:

. O Level & Above

. Preferably with at least 6 Months experience in call centre environment

. Proficient with Microsoft Office

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume

by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

** Please be notified that only shortlisted candidates will be notified **

Chan Jun Wei

Reg No.: R1543992

MCI Career Services Pte Ltd

EA License No: 06C2859

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!

Additional Company Information

Registration No.

200701947W

EA No.

06C2859

Company Size

51 - 200 Employees

Average Processing Time

16 days

Industry

Human Resources Management / Consulting

Company photos

1/10

MCI Career Services