Incident Manager

Ang Mo Kio, Singapore

Apply Now

Responsibilities

Provide technical direction and coordination to the resolver groups involved during an incident and disaster recovery.
Provide appropriate inputs to the problem management process, RCA preparation.
Develop an understanding of the client\xe2\x80\x99s organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents.
Handle conflict situations and make quick decision while driving incidents.
Manage and drive third parties to the quick resolution of incidents.
Manage the use of Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
Manage the incident a make informed decision to escalate as Disaster and managed the disaster accordingly.
Classify and resolve incident within the specified SLA.
Track incident until closure.
Conduct monthly briefing to the customer on incident and problem management.
Provide regular report based on SLA measurement and performance of incident and problem management.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.