Handle customer sales inquiries which include but not limited to:quoting of selling price to meet product's specifications and following up with official quotations if required.
advising on material availability
reviewing the quotes with customer to secure order. Process the orders received which include but not limited to:acknowledge & issuances of customer orders. (e.g., customer P.O numbers, pricing, etc).
advising customer on the estimated delivery dates.
making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc). Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:Use inhouse system to check delivery status for customers.
Work collaboratively with departments, liaise with suppliers and update customers timely. Resolve customer complaints and issues which involve:handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
escalating unsolved cases to the relevant stakeholders and departments.
ensuring that customer is satisfied before the case can be closed. Participate in continual improvements and apply best practices for management of customer service functions.
Able to travel to customer at least 3-4 times in a year (Indonesia, Vietnam, Thailand and etc)
Requirement:
Able to start work in short notice/ immediately
Plus point to have industrial educational background or experience
Comfortable on learning/understand Technical related such as measurement, flow frequency.
NO agent needed.
* NO foreign quota available.
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