Job Description

1. Customer Interaction

============================

Serve as the primary point of contact for customer inquiries. Review and respond to RFQs (Requests for Quotation) accurately and promptly, referencing inventory availability and lead times. Maintain strong, professional client relationships to ensure satisfaction and repeat business.

2. Quotation and Order Processing

======================================

Prepare and issue quotations based on technical specifications and stock availability. Process and manage sales and purchase orders promptly and efficiently. Monitor order status to ensure on-time delivery and provide updates to customers. This will include monitoring vessels' ETA and communicating with vessel agents to ensure smooth operations.

3. Sales and Service Coordination

======================================

Liaise with the Sales and Service teams to ensure accurate identification and quoting of required spare parts. Support after-sales activities, including handling order adjustments or warranty claims. Coordinate with the logistics team for efficient dispatch and delivery arrangements.

4. Administrative and Documentation Tasks

==============================================

Maintain accurate and up-to-date records of quotes, orders, and customer interactions in the ERP/CRM system. Generate and compile regular sales reports, stock status updates, and performance metrics. Ensure compliance with internal processes and documentation standards. Prepare and maintain service job attendance lists accurately and promptly. Attend training to support product understanding and customer service. Entry-level individuals are welcome to apply, as training will be provided. Candidates with experience in industrial sectors will be an added advantage. Possess good communication, coordination and writing skills. Possess good computer skills Have initiative and ability to work independently in a fast-paced environment.


WORKING AREA -MAC TAGGART ROAD