Job Description

Responsibilities:

Technical competency to lead and coach support team to resolve technical problems promptly Work closely with customers and vendors to review and to resolve the issues accordingly To ensure the team takes over the maintenance support from the Implementation team after a project has been commissioned Review, negotiate and finalise support maintenance contract with supplier and customer Ensure support reports that meet customer's requirements in a timely manner Attend to technical challenges faced by team during support and provide guidance to the team

Requirements:

Experience & Knowledge


Bachelor's degree in Engineering from reputable university At least 5 years of experience of technical support or data networking industry as a team lead or other managerial position Experienced with managing and leading a team In-depth in big data analytics, cybersecurity, IP telephony, virtualization, database, Linux Operating Systems or data networking domain knowledge



Skills


Expert/good command over Linux Operating system, MySQL, VOLTE DB. Networking devices Cisco switches/routers, F5 load balancer. Should know most Internet protocol suites (HTTPS, Diameter, TCP-IP), etc. Possess debugging skills like Wire-shark Basic knowledge of bash scripting. Knowledge of VMware/cloud



Sarah


Reg No: R2198293


EA License No: 21C0501





We regret to inform that only shortlisted candidate will be notified. Thank you.*