The IT Analyst is responsible for gathering, analyzing and formalizing user’s business requirements and processes, evaluate on the feasibility of implementation and assist Project Manager to plan and manage work assignments for the team, specifically on extensive user requirement study, system testing and conduct training.
He/She is required to front customers and interact with the delivery team or cross IT domains.
Must have strong consulting skills, good communication skills and understand Agile methodology.
Make changes to configurable items, which include hardware, software, documentation, etc. Participate in Coding and Code Review.
Assist in the integration testing, system testing, User Acceptance Test & implementation activities.Prepare user manual and operations manual, and plan & facilitate training of users and operators.
Provide post implementation support (including production support and service requests).
Have clear and open communication with customers on project issues or clarifications.
Work to resolve problems promptly and provide effective solution.
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