Job Description

Job Summary

The IT Operations Technician provides day-to-day technical support and ensures smooth operation of the company's IT infrastructure. This role involves troubleshooting hardware, software, and network issues, maintaining systems, and assisting staff with IT-related concerns.

Key Responsibilities

Provide support for company desktops, laptops, printers, and other peripherals. Troubleshoot and maintain routers, firewalls, access points (Unifi), and basic network connections. Administer and monitor CCTV systems and company database systems. Perform routine IT maintenance, updates, and backups. Assist in network administration and troubleshooting connectivity issues. Ensure IT security compliance on desktops and company systems. Document incidents and resolutions, escalating issues as needed. Monitor and maintain IT systems, networks, and servers to ensure optimal performance. Provide first-level technical support to staff, resolving hardware, software, and network-related issues. Install, configure, and update workstations, laptops, printers, and other IT equipment. Perform routine system backups, patching, and preventive maintenance. Manage user accounts, access rights, and passwords in accordance with company policies. Document incidents, resolutions, and changes for tracking and reporting purposes.

Job Requirements

Diploma or Bachelor's in IT, Computer Science, or related field. 1-3 years of IT support or network administration experience. Knowledge in Windows Server basics (user management, updates, backups). Familiarity with routers, firewalls, and access point configuration. Experience in troubleshooting hardware/software, CCTV, and business applications. Strong problem-solving and communication skills. Knowledgeable in MySQL Database, and basic PHP development (Laravel) Knoweldgeable in routersm firewall and peripherals troubleshooting Knowledgeable in Network Administration and Maintenance Knowledgeable in configuring, tuning, maintaining, monitoring and installing Windows Server 2019 Datacenter server Administer physical servers, virtual machines (Hyper-V). Administer Access Points (Unify) * Administer PFsense Firewall (Community Edition), CCTV, GL Machines, desktops and database systems