Job Description

JOB SUMMARY

• Main objective is to deliver good service management and high-quality office productivity tools to transform the way of work in the company and increase digital literacy of users.
• Drive the adoption and Users competencies of M365 application across the organization, providing advice on the skills and knowledge needed to support these applications in the future.

RESPONSIBILITIES

• Understand and translate business needs/ processes into IT solutions
• Strong domain knowledge in infrastructure with experience managing systems like M365, office automation related (network, printer, laptop management, Teleconference audio etc.)
• Manage & execution of digital transformation projects
• Actively support the identification and implementation of innovative digital solutions and technologies to address organisational challenges and improve operational efficiency.
• Drive the adoption and Users competencies of M365 application across the organization, providing advice on the skills and knowledge needed to support these applications in the future
• Contributes to team effort by accomplishing related results to a new digital workplace through vendor management
• Perform regular routine check on ServiceDesk management, backup, software and service patches.
• Document technical procedures and maintain accurate records of all IT activities

REQUIREMENTS

• Degree/ Diploma in Information Technology/Computer Engineering

2-4 Years relevant working experience in Microsoft M365 Platform project & SupportProficient in areas such as cloud computing, voice/chatbots, robotic process automation (RPA), and/or Microsoft 365 technologies.Demonstrate ability to support project management activities and contribute effectively to project delivery.Strong communication and collaboration skills, with a willingness to learn and grow in a dynamic digital environment.Able to work independently and constantly upskilling and keeping abreast with technological advancement.Experienced in leading a team of servicedesk with ITIL knowledgeKnowledge in M365 Collaboration tool and AdministrationUnderstanding of other Microsoft online services suite and on-premises technologies including Azure, Active Directory, ADFS, group policy, DNS, security, and networking fundamentals.Basic Knowledgeable of IT networking (preferable)IT Savvy, Pro-active, dynamic and with good analytical/conceptual thinkingStrong Analytical and problem-solving skillsSelf motivated learner and team player, ability to multi tasks/projectsStrong communication and interpersonal skillWillingness to travel for business when required * Able to commit to overtime and some weekends for projects when requiredRegistration No.: R1983801 (Berlinda Goh)
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)We regret that only shortlisted candidates will be notified.
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