Job Description

Singapore, SingaporeCompany: Singtel GroupResponsibilities:

• Participate in maintenance standby duty to cover 24x7 support on rotational basis preassigned by the team lead (L2)
• Ensure SLA Level is achieved every single fault case
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignment when not in standby during office hours
• Perform weekend or after office hours duty though not on standby if required
• Attend to preventive maintenance not limited to hardware inventory
• Follow up case from opening till closure
• Update incident tickets properly and promptly
• Get certifications required to support key customers
• New assignment by Ops manager or TSM when needed
• Provides level 1.5 Centralize technical support (Network, Cyber and Server) for all NCS clients

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Minimum 1-2 years experience as a Network Engineer or in a similar role.
• Strong knowledge of networking protocols, technologies, and equipment (e.g., TCP/IP, LAN, WAN, routers, switches, firewalls).
• Familiarity with network monitoring and management tools.
• Experience with network troubleshooting, performance optimization, and security protocols.
• Certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Strong analytical and problem-solving skills.
• Good communication and collaboration abilities.
• Ability to work independently and prioritize tasks effectively.
• Flexibility to work outside regular business hours for network maintenance or incident resolution.

Singtel