Job Description

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore\xe2\x80\x99s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

Government Infrastructure Group (GIG)

The Government Infrastructure Group (GIG) is responsible for digital infrastructure that supports the Whole-of-Government (WOG). We are the infrastructure architects and engineers who architect, design and deliver an agile, secure and sustainable infrastructure which enables a digital government for Singapore.

How we work

Aside from formulating the infrastructure strategy and roadmap at WOG level, we also develop prototypes using new technologies and establish standards and best practices to guide the design and implementation of information systems that support the enterprise infrastructure.

We examine factors such as people, culture, policies and processes to provide a secure, predictive and always-on platform, enabling public officers to work anywhere and anytime.

By leveraging on innovative Cloud and Saas technologies, we architect, design, build and deliver Cloud and Datacentre hosting environments and common services which support government agencies in accelerating and developing modern applications and services.

Transforming ICT infrastructure through modernisation and automation is also our key focus. Using latest technology and best practices, we deliver secure and utility-based services to WOG, so that government agencies can function efficiently and seamlessly.

We are also passionate about building and uplifting ICT engineering know-how for the WOG in critical infrastructure domains, which we advance through experimentation, prototype development, consultancy and training.

Job Overview

You will perform a technical designer, technical manager role to plan, design related high level architecture and policies for central network services. You will also be involved and drive full end to end procurement life cycle including writing approval papers, administrative work including presentations to management and arranging for meetings to deliver central procurement objectives. Senior members will take a lead role to manage outsourced vendors who will help build and further design these services as well as run the central network operations.

What you will be working on:

Manage end-to-end network service(s) and work with various agencies & departments on contractual matters, SLA and operational issues. Expected to be technical strong in various network technology used for LAN, WAN, VPN, Internet routing, etc, preferably with knowledge or experience in automation (ansible, python) & data analytic, and understand the inner working of the service(s) in-charge. Provide L3 support, when required, and lead investigation.

Work with vendors on the delivery of services for government-wide network infrastructure and services, ensuring efficient operations management, compliance to policies and standards.

Lead the review and improvement of service delivery through data analytics to gain insights and propose improvement (e.g. end-to-end delivery through automation) to improve user experience.

Work with various parties to participate in matters relating to finance budgeting, contract management, procurement, asset management and audit of government-wide network infrastructure and services.

Manage the delivery of services by reviewing the technical setup and change requests against defined policies and standards, while liaising with architects, consultants and agency stakeholder(s) as required, and to manage expectations.

Engage stakeholders, through presentations or proposal, to provide key updates such as major incidents, enhancements, upcoming changes, etc.

May participate in the development of technical standards, roadmap and policies for the use of government-wide network infrastructure systems and services.

What we are looking for:

Minimum 5 years of relevant IT experience in deploying or/and operating network infrastructure and services.

Strong track record and experience in contract and vendor management

Good technical knowledge and experience in network infrastructure and technologies, such as LAN, WAN and software-defined networking (SDN).

Keen to learn, pro-active, dynamic and with good analytical/conceptual thinking.

Able to work independently and a good team player.

Good written and verbal communication, able to present and communicate effectively with nontechnical audience and senior management.

User-oriented with strong interpersonal skills

Candidates who possess industry certifications such as Information Technology Infrastructure Library (ITIL), COMIT, CITPM, PMP and/or CCNA preferred

Interested or have experience in automation or/and data analytic.

Familiar in Government ICT environment as advantages

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you \xe2\x80\x93 so work from home or take a break to exercise if you need to*. We also believe it\xe2\x80\x99s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

*Subject to the nature of your job role that might require you to be onsite during fixed hours

Government Technology Agency