Job Description

18 August 2023

We are looking for an experienced Infrastructure Engineer to support the maintenance of systems within a large organization.

Mandatory Skill(s)

• Diploma, Bachelor\'s, or Master\'s degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field;
• At least 2 years working experience in IT Support/Infrastructure Engineering;
• Hands-on in setting up, configuring, and resolving issues with Microsoft Windows Servers and Red Hat Linux Servers;
• Demonstrate familiarity with networking principles and protocols;
• Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall;
• Have experience in troubleshooting, system administration, and supporting firewalls and network devices;
• Exhibit excellent communication skills to effectively interact with both technical and non-technical stakeholders;
• Demonstrate proficiency in troubleshooting and adeptness in problem-solving.

Desirable Skill(s)

• Command knowledge and practical experience in Information Technology (IT) Security Policies and OS hardening;
• Prior exposure to Virtualization technologies (VMWare, Hyper-V).

Responsibilities

• Collaborate and engage with solution providers to establish and troubleshoot hardware for IT systems within a Data Centre environment;
• Plan and execute system administration tasks including installation, deployment, testing, and commissioning;
• Generate comprehensive documentation such as Maintenance Reports and checklists;
• Maintain accurate records of hardware and software inventory, document maintenance actions, and track issue resolutions;
• Develop and maintain technical documentation encompassing system configurations and procedural guidelines;
• Perform maintenance duties for VA servers, network equipment, and cameras;
• Remain on standby 24/7 to promptly address maintenance-related faults;
• Address user-reported IT problems and provide timely and effective technical support;
• Diagnose and resolve hardware, software, and network-related challenges;
• Escalate intricate issues to appropriate teams or vendors as needed;
• Apply updates and patches to operating systems, software applications, and drivers to ensure security and optimize performance (Windows Server, RHEL);
• Oversee software license management to ensure adherence to compliance and proper usage;
• Implement robust security protocols to safeguard systems against potential threats and vulnerabilities.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Valorie Chu at quoting the job title.

EA Reg No.: R1984038
Lead Consultant
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Sciente Consulting