Job Description

Inside Sales Executive

Date: 10-Apr-2023 Location: Singapore, Singapore Company: Singtel Group
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it\xe2\x80\x99s like to be with an Employer of Choice*. Together, let\xe2\x80\x99s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Job Responsibilities:
Financial

• Achieve sales targets.
• Achieve product line and VASes drivers targets, including Singnet, Mobile, SaaS, etc.
• Achieve call targets.
• Ensure every call opportunity is maximized to cross-sell, upsell and winback.
• Generate/ qualify leads, and build a strong funnel of opportunities to meet sales objectives.
• Identify and drive qualified opportunities from pre-sales to closure.

Processes and Operations

• Provide proactive feedback and recommendations to supervisor and Marketing on any possible improvement areas in sales, internal processes and customer experience.
• Provide updates on sales performance to supervisor on daily and weekly basis.
• Submit sales orders via in-house systems, such as Spear.
• Involve in internal follow-through to ensure sales orders are completed till the services are delivered.
• Comply to our Singtel policies, processes, and guidelines.

Customers

• Deliver a consistently high quality of customer experience by possessing customer focus attitude, ability to recommend appropriate solutions and creating value.
• Provide good customer service and experience over the telephone.
• Ensure no customer complaints pertaining to poor customer management.

Job Requirements:

• A diploma/degree with at least 2 years of sales experience in Telco/IT industries, with track record in sales.
• Excellent interpersonal and communications skills.
• Self-motivated with a strong drive to succeed.
• High proficiency in MS Word, Excel & Powerpoint.
• Able to sell the full range of ICT/Telecommunications solutions.