Job Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.About the Role:Perform Service Review within two business days from Service Request completion as part of our Customer Consultation ProcessMain Responsibilities:

• Responsible for offering and sales of repairs, retrofits, and spare parts
• Review the Service Reports and verify all findings, risks, and recommendations
• Even when there are no operative-initiated quotes or next steps identified, contact the customer to verify that they are satisfied with our work and to ensure the customer has no additional questions, concerns, or other open items
• Contact customers and perform Service Reviews using our customer portal within two business days of a Service Requests completion
• Update and enrich all asset and customer data during the Service Review process
• Assign sales cases, or parts of them, to other colleagues as applicable
• Respond to customer inquiries on repairs, spare parts, and other services
• Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers
• Follow up on all active Sales Cases in a timely, structured, and planned manner

Job Requirements:

• Minimum Diploma in Business Admin or related field
• 2-3 year/s of business development or sales experience
• Experience working with Siebel CRM or similar tools

Benefits:

• Annual leave
• Medical and Insurance coverage

Why Join Us:
We pride ourselves on having a broad portfolio of customers who operate across multiple industries. If you\'d like to learn more about what our colleagues say please visit https://www.konecranes.com/careers/meet-our-peopleKonecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That\'s why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Konecranes