Job Description

Position Overview

As an Institution Business Analyst, your role will be to support the facilities under the cluster in strategic planning, integration, data analytics and developing new innovations in enabling technology to support hospital operations with people management.

Role & Responsibilities

New Hospital Planning - IT and Smart Systems

• Manage various users and project teams to ensure IT infrastructure, business and clinical systems readiness for timely deployment and verification.
• Manage various users in collating business requirements of institution stakeholders, including IT initiatives, implementation and go-live planning.
• Work with users on digital & smart technologies for the new hospital and the integration with IT systems.
• Support IT Lead and Team Lead to seek IT funding approval.
• Support Team Lead to manage IT systems implementation progress to meet hospital milestones and requirements.
• Manage the user acceptance testing of the IT systems for the new hospital.

Hospital Operations

• Evaluate potential solutions to address operation needs aligning with the institution and cluster IT strategy.
• Management of stakeholders for IT projects governance, approval and delivery.
• Manage the reporting of project development, maintenance and support activities.
• Work closely with KTLO operations for the institution to ensure that SLAs are met.
• Support Team Lead in institution Risk Management and Business Continuity Planning.
• Support institution / cluster / national exercises (eg. DR, mass casualty, decontamination).
• Support Team Lead and work closely with users in managing audit requests by internal / external auditors.
• Support in institution / cluster workgroups and steering committees.
• Undertake any requests as directed by the IT Lead and Team Lead of the staff in alignment with institution objectives and goals.

Workplan Budgeting

• Key point of contact for business users to understand business needs. Work with relevant parties to advise users on adoption of technologies and systems.
• Manage in collating business requirements of cluster stakeholders, including IT initiatives, IT estimates.
• Manage in preparing ITQ/RFP submissions.
• Support / manage in preparing funding approval papers.

People Management

• Identify the necessary competencies and domain experience required for project delivery and maintenance & support functions
• Determine resource allocation matters such as headcount, location deployment of project teams
• Foster better cooperation, communication, knowledge transfers and competency development amongst cluster, institutions and delivery teams
• Provide supervision to delivery resources dedicated to clusters, which includes providing day to day directions of tasks, review and approval of administrative claims and leave approval

Cluster and Institution Outcomes and KPIs

• Formalise SLAs with cluster and institution users
• Manage and report cluster and institutions portfolio for project development and maintenance & support activities to CIO
• Track KPIs and ensure compliance with target ratings
• Oversee and manage cluster and institution IT audits
• Participate in cluster and institution IT governance, workgroups, hospital operations and project steering committees
• Oversee set-up / participate in cluster / national exercises (e.g. BCP, JCI, DR exercise/ mass casualty/ emergency planning)
• Review relevant cluster policies and procedures (e.g. research data policies)

Requirements

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• Minimum 5 years of related work experience
• Experience in healthcare industry or public sector IT programmes and projects is an added advantage
• Successful track record in project management, user and vendor management and as a Project Manager for mid-scale projects
• Team player and a good collaborator
• Good verbal and written communication, analytical and conflict resolution skills with proven ability to translate technical subjects into clear and concise communications to a variety of key stakeholders
• Leadership and analytical skills and ability to work independently, process initiative to complete tasks and project assigned
• Ability to handle ambiguity work environment

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