Job Description

Ensign is hiring !
Key Responsibilities:Onboarding of New Client, to assist CSM in: + Consolidating contractual requirements (SOW)
+ Scheduling and coordinating kick-off meetings (both internal and with client)
+ Minutes taking
+ Assist to maintain accurate records, tracking progress and client requests
Existing Client, to assist CSM in: + Scheduling and coordinating monthly/ad-hoc meetings
+ Minutes taking
+ Assist to maintain accurate records, tracking progress and client requests
+ Assist in project management matters
+ Assist in monthly report drafting and contextualizing
CSM Team, to assist team in: + Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work
+ Updating of existing CSM team's documents (SOP, Client Profile Sheet)
+ Identifying and suggest improvements to the current CSM's team processes, before assisting in documenting best practices and creating SOP
+ Collecting client's feedback to identify common issues and opportunities for enhancing existing process
+ Log extraction for specific clients