Job Description

Job Number 23113891
Job Category Management Development Programs/Interns
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel\'s operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott\'s culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you\'ll be better prepared to pursue opportunities post graduation. Here\'s to exploring, kickstarting your dream career, and joining us on your journey!

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott\xe2\x80\x99s Six Principles of Hospitality are practised all the time.

DUTIES AND RESPONSIBILITIES * Check Elite Members, VIP and Group arrival.

• Ensure room/s are blocked according to special requests
• Ensure key packets are prepared
• Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
• Print reports for special requests E.g. K1, C1, A1 and block rooms.
• Run First Ten and Arrivals report to block rooms for arrival guests.
• Enroll guests in Marriott Rewards programme.
• Handle and solve guests\xe2\x80\x99 complaints or assisting them with enquiries.
• Provide information about the hotel and the surrounding community.
• Maintain accurate room status information.
• Keeping the Front Desk area neat and tidy at all times.
• Update guest profile.
• Ensure all follow-ups are promptly and accurately completed:

• Collection of cash deposit from guests
• Payment authorisation
• Billing faxes from company for guests
• Room change
• Ensure that all guests receive their faxes, messages and parcels upon arrival.
• Monitoring and confirming time of departure with all due out guests.
• Ensure that guests remove all their belongings and luggage out of the room upon checkout.
• Providing safety box service.
• Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
• Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
• Prepare express checkout folios to be sent up to guests\xe2\x80\x99 rooms.
• Maintain effective service in line with the Hotel\xe2\x80\x99s Corporate Image

• Company\xe2\x80\x99s Grooming Standard
• Standard Operation Procedures
• Departmental Policies
• Corporate Policies
• Cash Handling

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Count bank at end of shift and secure bank.Balance and drop receipts according to Accounting specifications.
• Provide change to guests.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.
• Cash guests\' personal checks and traveler\'s checks.
• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
• Any other duties as may be assigned from time to time.

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

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