Job Description

Basic Purpose and Objective of Job
Provide Service to Customer

• Provide professional and courteous service to all customers
• Handle customer feedback, in the most appropriate manner, with operational guidelines.
• Greet and interact with all customers to determine their individual needs when they enter the store.
• Answer incoming calls as per operations standard.

Perform Sales and Loan Transactions

• Retail sales of merchandise comprising jewellery, branded timepieces and branded leather goods
• Perform sales and loan transactions
• Handle cash and negotiate items in accordance with the established policies, procedures and practices
• Proactively utilize strategic selling and customer excellence skills to achieve or exceed individual sales targets and KPIs.

Stock Inventory and Visual Merchandise

• Housekeeping of the store
• Maintain outstanding store appearance and visual merchandising standards
• Ensure stocks are displayed and merchandised in a timely and attractive manner at all times.
• Assist in inventory management

Administration

• Assist in stock documentation
• Assist with simple procurement for the store - stationery, printing papers, ordering receipts for printing, pantry supplies.

Any other ad-hoc tasks / projects as assigned.

Skills Required