Job Description

Who we areSingaporexe2x80x99s longest established bank, wexe2x80x99ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, wexe2x80x99re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offerCompetitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.QualificationsWhy JoinPlay a key role in driving customer satisfaction and experience in the commercial banking sector. As a Customer Service Unit professional, you'll be responsible for servicing SME customers' service requests, gathering and extracting information for account reviews, and obtaining documents for account remediation. You'll have the opportunity to develop your skills in areas such as customer service, data analysis, and process improvement.How you succeedTo excel in this role, you'll need to be a strong communicator, both verbally and in writing, with the ability to work effectively with customers, sales teams, and other stakeholders. You'll need to be detail-oriented, with a strong analytical mindset, and the ability to work independently and take ownership of issues.What you doYour responsibilities will include:

• To assist in servicing SME customers' service requests in the middle office functions such as:
• Gather and extract information for account reviews and notify customers
• Obtain documents for account remediation
• To assist various teams to prepare regular management reporting on teams' productivity
• Be involved in process automation or enhancements to improve customer experience and turnaround time
• On-the-job training in processes and customer communications will be provided

Who you work withGlobal Commercial Banking serves the entire spectrum of customer segments, from large corporations to government entities and SMEs. We offer simple, convenient, innovative solutions that take care of everything from cash management to trade finance. Our team is passionate about finding and growing opportunity for customers, our people, and our business.Who you are

• A degree in a relevant field
• Proficient in MS Excel
• Strong communication and interpersonal skills
• Ability to work independently and take ownership of issues
• Customer centric with a focus on identifying areas for process improvements and enhancing operational efficiency and customer experience

Learning ObjectivesThis role will provide you with:

• To assist in servicing SME customers' service requests in the middle office functions
• Gather and extract information for account reviews and notify customers
• Obtain documents for account remediation
• Assist various teams to prepare regular management reporting on teams' productivity
• Be involved in process automation or enhancements to improve customer experience and turnaround time
• On-the-job training in processes and customer communications will be provided

OCBC Bank