Job Description

:Job Role Summary:Information and Referral (I & R)

• Assist in managing walk-in, online, and phone enquiries about NTUC Health services.
• Support the team in screening and understanding clients' needs using guided tools.
• Help coordinate service referrals by preparing referral forms and following up with relevant teams.

Service Coordination

• Assist in scheduling and coordinating Home Care services for new clients.
• Support the team in maintaining accurate documentation in both systems and physical records.
• Work with internal teams to help ensure smooth service delivery.

Case Management

• Assist in conducting basic follow-up calls with clients and caregivers to check on their service experience.
• Shadow experienced staff during home visits to observe client interactions and needs assessment.
• Help with preparing reports and updating client records based on guidance from supervisors.

Service Development

• Support program development and evaluation efforts to enhance eldercare services in an evolving sector.

Qualifications:We're seeking passionate individuals who want to make a meaningful impact in the lives of seniors. You should be:

• Pursuing a Diploma or Advanced Diploma in healthcare-related or hospitality disciplines
• Proficient in Google Workspace applications

Other Information:Additionally, the ideal individual should have:

• Strong interpersonal and communication skills (both written and spoken)
• A team-player mindset with the ability to multi-task effectively
• Good judgment, problem-solving, and decision-making skills
• A passion for engaging with people and working collaboratively in teams
• Patience and dedication to supporting seniors with care and compassion
• Independence and accountability, with the ability to meet deadlines
• Proficiency in English (knowledge of Mandarin or dialects is a plus!)
• A service-oriented mindset with a passion for community work

If you're looking for a meaningful internship where you can gain hands-on experience while making a real impact, we'd love to hear from you!About Us:About NTUC Health Co-operative LimitedNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.Our purpose is to achieve xe2x80x98health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family MedicineCommunity Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

NTUC Health