Job Description

JOB DESCRIPTION

First things first, we are looking for a team player who is ready to jump in ! If you think you have what it takes & you have just the perfect mix of writing, social media and analytics… Read on !

We are looking for an internship Sales associate to support our current Sales team. You will be responsible for developing long-term relationships with customers and overseeing sales under the responsability of our head of Sales.

As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

The role is based in Singapore.

RESPONSIBILITIES

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• BSc degree in Business Administration, Marketing or relevant field

• Optimism and drive — Positive energy, “can-do” attitude, and a love of problem-solving through collaboration. You don’t have to do everything yourself, but you are accountable for searching for answers and getting help when something important needs to be done.
• Obsessive about details — You make sure that nothing slips. When something lands on your plate, you make sure that everything gets done. Nothing escapes your focus.
• Extreme work-ethic — You don’t stop until the problem is put to bed, especially if the problem is challenging and forces you to grow.
• Problem solver — You can’t help but identify problems and move aggressively to resolve them, often with creative solutions.
• Polished and articulate communicator — You have no problem writing great emails that are short, effective, and easy to read. But if that doesn’t work, you pick up the phone and speak confidently with senior executives. All this while sounding like a real person.
• Deeply empathetic — You can read people and know how to interact with them. You can figure out what is important to people and meet them where they are.
• Coachable — You want to get better and crave feedback of all types.
• Esports aficionados — Understand, know and living the video game and esports industry would be a big plus.