Job Description

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Investor Client Management (ICM) primarily operates across Markets, Securities Services, and other businesses at J.P. Morgan. It is responsible for managing the firm\'s strategic relationships with priority clients, including asset managers, hedge funds, insurers, and public sector entities. Markets Operations provides operational support and controls management across all asset classes including equities, fixed income, currencies, and commodities. Operations Relationship Management (ORM) is a new collaboration between Investor Client Management and Markets Operations, with teams in APAC, EMEA and the Americas.

Operations Relationship Management\'s aim is to inform and connect clients to the firm across the pre and post trade space by providing internal and external intelligence on expected client activities and requirements driven by market structure and regulatory changes. Additionally, it develops end-to-end solutions for cross-product client requirements to drive new business opportunities.

You will be responsible for building relationships with specific clients and identifying support, growth, and partnership opportunities to help deliver the firm to the clients in line with ICM\'s and Markets Operations\' strategic objectives.

Job responsibilities

• Develop senior client relationships including COOs and heads of Operations, Legal, Risk, Counterparty Management, Regulatory Governance etc
• Focus on contacts to help support pre-trade opportunities, regulatory impact, execution led market solutions and the strategic operations agenda
• Connect and partner with Investor Client Management Senior Relationship Managers and Sales leads to identify potential business opportunities and understand strategic goals and direction
• Build and maintain a detailed knowledge of client structure, fund ranges and strategic requirements, and proactively engage in strategies and initiatives to improve client service levels, enable business efficiencies, and drive transformation across the operations space
• Collaborate with internal teams including Legal, Credit Risk Management and Transition Management to assist in delivering new fund setups and trading frameworks
• Facilitate and drive resolution of strategic client issues. Partner with Operations to ensure end-to-end connectivity, service delivery and support for clients across the firm and transactional lifecycle, with focus on accountability, action, and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm\'s mission and goals
• Keep abreast of strategic industry developments, regulatory changes, vendor solutions and technology opportunities, and support clients with both market intelligence and adoption activities

Required qualifications, capabilities, and skills

• Minimum of 8 years of experience in financial institutions in financial services including pre and post trade activities with sound understanding of financial markets, including the regulatory landscape and investment management industry
• Strong client service mindset with a proven track record of dealing directly with clients at all levels of seniority and ability to drive consensus amongst stakeholders through collaboration and influence
• Excellent interpersonal skills, comfortable with working and partnering with senior client and business interaction
• Self-starter with capability of working as part of a diverse global team, efficiency at multi-tasking and ability to work under pressure to deliver multiple business demands on-time, to a high standard
• Good understanding of cash and derivative product sets, with an interest in regulatory change, technology advances, operational excellence, and financial markets developments
• Bachelor\'s degree in Finance, Economics or other related disciplines required
• Flexibility for domestic and international travel

Preferred qualifications, capabilities, and skills

• Creative thinker and problem solver with strong written and verbal communication skills

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase