Job location : Infocomm Media Development Authority (10 Pasir Panjang Road, Mapletree Business City Singapore 117438) Working hours \xe2\x80\x93 Monday \xe2\x80\x93 Friday 08:30 - 18:00
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Handle service requests using the request fulfilment processes.
Classify, fulfil, and close the service requests.
Review and acknowledge service requests to help desk group
Act as a further escalation point for the coordinators.
Perform the day-to-day operational activities.
Perform assigned tasks
Handle console operations, i.e. monitoring the status of specific systems, job queues, and so on.
Maintains and monitors hardware/software inventory database to ensure compliance
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