Job Description

Roles and Responsibilities

Install, configure, and troubleshoot hardware and software systems, including operating systems, applications, and network components Microsoft 365 administration on Intune, Entra ID, Sharepoint, Exchange, and Defender Server administration on cloud and on premise, Domain Controller, Active Directory, IIS, DNS, VOIP, LDAP Network administration on firewall, switches, VPN, VLAN, WiFi controller Resolve Level 1 and 2 computer or application issues to local and remote users Escalation of Level 3 Application Issues to third-party vendors Maintain proper logging and maintenance of help desk requests via ticketing system Conduct regular system backups minimize data loss in the event of a system failure Maintain IT related Fixed Assets to support onboarding/ offboarding process Maintain and ensure compliance with all IT/ISO related policies and procedures IT project coordination and vendor management

Qualifications

Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field 2-4 years of experience as an IT Systems Administrator or similar role Familiarity with Windows systems and environments Proven experience on Microsoft 365 platform and Cloud Iaas Experience with networking concepts and technologies Experience with Cisco Meraki and Microsoft Power Platform is a plus Knowledge in cybersecurity practice is a plus * Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision