Job Description

Company Overview

ESET provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats -- securing businesses, critical infrastructure, and individuals. Whether it's endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network.


ESET's global headquarters are in Bratislava, Slovakia, supporting its worldwide operations. The Asia-Pacific (APAC) region is managed from ESET's regional headquarters in Singapore, with local offices in Tokyo, Sydney, and the SAARC region and is represented by an extensive global partner network.


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General Position Overview

At ESET, our IT Administrator plays a key role in supporting the I.T. architecture and operations for APAC Headquarters. Reporting to the IT & System Manager, IT administrator will be working to maintain cost efficient IT / Telecommunication support infrastructure to ensure a smooth operation of our APAC Headquarters.

What you will do:

Collaborate with HQ IT division in maintaining preferred vendor lists, looking for possibilities in being cost efficient Work with local and remote colleague on IT inventory Provide the HQ IT division insights related to yearly IT infrastructure, platform growth expectations through recurrent alignments Troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement. Bring up IT / IS security breaches, events or vulnerabilities in order to further strengthen IT infrastructure Collaborate with the HQ division on any regional IT specific given by local law or cultural background Maintain On-site IT infrastructure Adapting global policies, document procedures and steps to ensure the smooth operations of the IT Department Provides appropriate user support including remote destination Manage software and hardware inventory within APAC region Enforce standards, policies related to IT, maintaining and managing Office and IT equipment

Requirements:

Demonstrated analytical, problem-solving, organizational, interpersonal and communication skills In-depth Windows OS knowledge Good understanding on Network Must possess technical support skills on phone and on site, and be able to communicate professionally in written responses to emails. * At least 3 years of IT administration experience