Job Description

We are looking to hire an IT Analyst who will play an important role to support the delivery of Application & Date services to the organiszation.

:

Application and enhancement design and implementation:

• To design and implement improvements to business processes and data, that are enabled through technology.
• To discover, elicit and analyze requirements.
• To work with local and group IT teams to design and drive projects.
• To document application and data design.
• To manage and drive deliverables from vendors.
• To coordinate SIT and UAT testing before implementation.
• To coordinate or conduct user training.
• To develop user guides and system manuals.
  

Application support and maintenance:

• To plan and implement technology upgrades to ensure system operates on supported components.
• To plan and design for capacity growth.
• To maintain and support the system to maximize system availability and fit for purpose.
• To conduct and refine disaster recovery exercises to achieve RPO and RTO.
• To design and operate applications that are compliant with group level IT policies in terms of governance, cyber security and operational requirements.
• To maintain system architecture diagram, technical and functional design, operations manual and other system documentation.
• To rectify all defects or implement timely workarounds.
  

Data Analysis Support:

• To support business users in troubleshooting data ETL operations.
• To support business users in querying or integrate data from various sources. E.g., MySQL, MS SQL, CSV files, PowerBI.
  

Requirements:

• A diploma in computer science, information systems or equivalent
• At least 1-2 years working experience in IT maintenance and operational support.
• Experience in at least 1 software delivery life cycle as a project lead role is essential.
• Experience in stakeholder management and fronting the users is essential.
• Experience in software support and maintenance is essential.
• Needs to have a high level of motivation.
• Needs to be both independent and a good team player.
• Ability to problem solve, to analyze and break down complex problems into actionable items.
• Strong written & verbal communication skills are essential.
• Ability to speak fluent English is essential.
  

Skills / Knowledge:

• Frontend: HTML, CSS, JavaScript
• Backend: Python, PHP, AngularJS
• SQL & Database: MSSQL, MySQL, or MongoDB
• Basic AWS cloud administration