Job Description

About US (GEMS)

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE\xe2\x80\x99s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group\xe2\x80\x99s large and diverse asset portfolio over 20+ years.

3,300 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our +120,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertise:

• Asset management
• Energy transition services
• Energy supply & global commodities
• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

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Organization

WHO WE ARE

ENGIE is a global energy company, a leading provider of electricity, natural gas, and energy services. With 100 000 employees in more than 70 countries worldwide, ENGIE achieved revenue of \xe2\x82\xac55.8 billion in 2020. ENGIE is committed to being a leader in the energy transition. We are looking for talented and motivated people to create the future of energy. Join a rewarding and flexible work environment that encourages innovation and creativity, and help us meet the energy challenges of today and tomorrow.

YOUR contribution

Context

The Global Energy Management & Sales (GEMS) business unit is the fully integrated trading arm of the ENGIE Group. GEMS teams manage a large and highly diversified energy portfolio, including electricity, natural gas, biomass, LNG and other fuels, CO2 and environmental products, and provide a range of trading risk management solutions to all types of market participants in Europe, Asia and in the US. GEMS manages the B2B supply business within ENGIE, including supply contracts and Power Purchase Agreements.

Within the GEMS Business Unit, the Singapore-based Business Platform (BP) APAC, Australia & New Zealand and LNG are managing and developing the group\xe2\x80\x99s trading activities for these regions around 4 main pillars: risk management and market access, asset management, green solutions and energy supply businesses.

In order to pursue its development, GEMS is developing and rolling out various transformation projects such as Algo Trading, Gemstone (Front to Accounting trading chain) using Orchestrade, eBusiness development \xe2\x80\xa6

GEMS APAC is looking for a IT APPLICATION SUPPORT Officer, to improve the reliability of the existing systems, and support the development of the new systems. The role is based in Singapore & reporting to Team Lead GEMS APAC IS Functional. It requires many interactions with the teams in Europe. Business trips to Europe may be required from time to time

As a member of the IT team in Singapore, the IT application support officer is also expected to contribute to the cohesion of the IT team.

Role

The main missions are :

• Ensure system stability and run continuity for the full system (services, batches, etc\xe2\x80\xa6 running in Europe or Singapore)
• Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.)
• Provide support to the users on the application perimeter: Pre-trade/Pricing \xe2\x80\x93 Trade Life Cycle \xe2\x80\x93 Post Trade/Greeks/V@r/Valo.
• Share relevant information with support and development teams in Paris & Brussels

Key missions

• Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
• Support to users

• Process local user support requests (configurations, assistance,\xe2\x80\xa6)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

• Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,\xe2\x80\xa6
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

About YOU

Hard skills

• Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill
• Good Scripting skills

Soft skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Education and professional background

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

About ENGIE

Our group is a global reference in low-carbon energy and services. Our purpose (\xe2\x80\x9craison d\'\xc3\xaatre\xe2\x80\x9d) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers. With our 170,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Additional Information

• Posting Date: Feb 22, 2023

Engie