Job Description

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
About the Role
We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services. You will be part of a team that monitors systems, analyses & responds to alerts and incidents, and supports operational continuity across the organization. This position requires strong technical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
Key Responsibilities
System Health & Monitoring
Perform health checks as per Standard Operating Procedures (SOP).
Conduct post-change health checks (excluding post-change verification).
Attend to monitoring alerts and ensure timely resolution.
Analyze and reduce monitoring alerts to improve efficiency.
Analysis & Continuous Improvement
Perform trend analysis to identify patterns and potential issues.
Identify recurring problems and propose preventive measures.
Suggest and implement prevention initiatives to reduce incident frequency.
Improve and automate detection mechanisms for faster response.
Incident Handling & Recovery
Investigate issues as per commander's instructions.
Assess the impact of alerts and incidents using defined criteria.
Handle problem tickets up to temporary fix as per TSD guidelines.
Perform recovery up to the point of restoration following approved runbooks.
Qualifications & Skills
Minimum 5 years of experience working in an enterprise storage environment.
Strong hands?on expertise with SAN/NAS technologies, including solutions from Huawei, Brocade, Dell EMC, NetApp, HPE, and IBM.
Proficient in multi?platform environments, with working knowledge of Windows, Linux, and AIX operating systems.
Proven experience in investigating, troubleshooting, and managing complex infrastructure?related incidents in mission?critical environments.
Ability to work in a 24/7 shift environment, including weekends and public holidays. Office location is based at East side of SG.
Soft Skills
Active listening skills and clear communication.
Attention to detail and situational awareness.
Ability to work well under pressure and adapt to changing circumstances.
Strong analytical and critical thinking skills.
Works independently with minimal supervision while being a strong team player.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Skills Required