Job Description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.



IT management :

• Develop and maintain Hotel software property management system, ensuring that it functions smoothly without interruption to the hotel\xe2\x80\x99s daily computer operation.
• Develop expertise on all software and hardware used in hotel.
• Update, upgrade and maintain all hardware on an on-going basis.
• Train and re-train hotel Front Office and F&B ambassadors in utilizing new and existing computer systems and related Software applications.
• When needed, standby in operational areas to ensure a smooth computer operation and immediate rectification in the event of a glitch.
• Assist to solve IT issues promptly at the operations and guest service.
• Ensure that system security is up-to-date, and maintained at all times;
• Stay current on all changes in computing technology.
• Maintain and test all current and future cabling.
• Actively participate in the annual budget and capex process for the Hotel
• Extra working hours will be required to ensure system reliability.
• Liaise with computer suppliers for maintenance, support service and computer supplies.
• Responsible for hotel systems upgrade.
• Assist in the processing of data and correcting errors as required.
• Ensure that all in-house guests\xe2\x80\x99 Internet requests are solved promptly.
• Conduct frequent spot checks to ensure that all users adhere to rules of hotel, any prohibited programmes will be cancelled promptly.
• Promote and encourage the use of Quality process to resolve issues which may arise.

• Lead project team and planning sessions
• Coordinate the team members and internal resources
• Manage project progress and adapt work as required
• Ensure projects meet deadlines
• Manage relationships among vendors, project team and stakeholders
• Meet with vendors to provide specifications and understand project design, timing, deliverables, leading to contract endorsement.
• Participate in tender process i.e. design, submission and review
• Apply for grant support if applicable.
• Develop and manage project gantt chart
• Oversee all incoming and outgoing project documentation
• Design risk mitigation plan
• Conduct project review and create detailed reports for executive reporting
• Optimize and improve processes and the overall approach where necessary
• Secure growth opportunities and initiate new projects
• Perform other common duties as may be assigned by the management.

• Minimum of 5 years experience in Information Technology, 5 star luxury environment preferred.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Initiates contact and establishes rapport easily.
• Appreciates and maintains an effective outlet for stress.
• Has the ability and willingness to undertake further development.
• Formal qualifications in Information Technology / Business Administration to at least Diploma level.
• Exceptional people and communication skills
• The highest level of attention to detail
• Exceptional organisational and time management skills.
• Ability to manage diverse teams

AccorHotel