Job Description

About FOMO Pay
Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates (UAE). The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:

• FOMO Payment - One-stop digital payment solution for merchants, corporates and financialinstitutions
• FOMO iBank - Facilitate businesses' everyday requirements for transactional banking needs
• FOMO Treasury - One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Visit www.fomopay.com for more information.

Key Responsibilities:

• Assist merchants in resolving issues related to products or services provided
• Maintain regular communication with merchants to gather feedback on product or service quality
• Supervise all post-sales services offered to merchants
• Develop and optimize processes, tools, and systems for support and service
• Demonstrate an in-depth understanding of products, functions, features, and benefits
• Uphold quality control by establishing and maintaining technical operations standards
• Collaborate with IT colleagues to provide technical support and assistance

Requirements:

• Diploma or Degree in Engineering, or possess relevant technical experience
• Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
• Strong follow-up capabilities to ensure seamless customer support
• Responsible and proactive in all tasks undertaken
• Ability to multi-task and work effectively and efficiently in a fast-paced environment

Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified. Or email your CV to

Skills Required