IT Customer Support Intern Job in 1X Exchange

It Customer Support Intern

Downtown Core, S00, SG, Singapore

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Job Description

Key Responsibilities:

Assist merchants in resolving issues related to products or services provided Maintain regular communication with merchants to gather feedback on product or service quality Supervise all post-sales services offered to merchants Develop and optimize processes, tools, and systems for support and service Demonstrate an in-depth understanding of products, functions, features, and benefits Uphold quality control by establishing and maintaining technical operations standards Collaborate with IT colleagues to provide technical support and assistance

Requirements:

Diploma or Degree in Engineering, or possess relevant technical experience Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants Strong follow-up capabilities to ensure seamless customer support Responsible and proactive in all tasks undertaken Ability to multi-task and work effectively and efficiently in a fast-paced environment
Candidates who are available for a minimum of three (3) months immediately are preferred.

Job Type: Internship
Contract length: 3 months

Pay: $800.00 - $1,000.00 per month

Work Location: In person

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