It Desktop Engineer
Singapore, Singapore
Job Description
Job Responsibilities
- Provide day-to-day IT operations and other tasks assigned in a professional, helpful, courteous and timely manner while maintaining high level of customer satisfaction
- Support incident management practices by ensuring that requests are fulfilled in an accurate and timely manner
- Support on e-learning, procurement, asset management
- Assist in the development and implementation of service desk policies, processes and procedures to improve service desk delivery operations
- Deliver excellent level of technical resolutions through email, phone or messaging services
- Assist in IT infrastructure-related projects (e.g., technology upgrades, new hardware and software deployments, e-learning, user training) as needed.
Job Requirements
- 2 -3 years of working experience in IT infrastructure and IT ServiceDesk
- Experience in providing remote and onsite support to end users, escalate issues quickly when appropriate
- Experience in Procurement, Contract and Asset Management
- Strong written and verbal communicator who can collaboration with Users and Teams members
- ITIL certified
- Knowledge with ServiceNow is advantageous
- Prior experience in operation workflow creation and e-learning content design is advantageous
- Knowledge in Microsoft, Veeam, M365, Azure, AWS and Hulft
- Experience in TV Conference tools (Cisco Product, LogiTech, MS Teams)
Other Information
- Working Location: CBD
- Working Days: Mon to Fri
- Working Hours: 9am to 6pm
- Type: Permanent
- Salary: $3.5K to $4K
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Job Detail
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Job IdJD960181
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned