Job Description

• Working Days: 5 Days
• Working Hours: 9am - 6pm
• Office Location: Chai Chee Road (Bedok MRT)
• Outsource Location: Woodlands / Buona Vista
• Salary range: $2800 - $3200

Responsibilities:

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Collective responsibility with the rest of the global support team to ensure the 1Help 24x5 telephone systems are effectively manned.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving HW, SW or OS-related items (L1, L2 and potentially L3 activities).
• Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products.
• IMAC Support (Install, Moves, Adds and Changes).
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Effective management of hardware and software distributed to employees.
• Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
• Onboarding of new employees.
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group\'s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.

Requirement:

• Relevant experiences

If you are interested to apply, kindly contact me +65 8525 2419 (Ashley) your updated resume in DOC file and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

14 days

Industry

Human Resources Management / Consulting

The Supreme HR Advisory