It Engineer

Angeles, Philippines

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Diagnose and resolve network faults (Level 1/2).
Diagnose and resolve end user/systems faults (Level 1/2) where end users may be local employees or remote employees such as those working at branches or in the field.
Assist with network upgrades and changes (both hardware and software). Assemble and commission new IT equipment.
Monitor and ensure backups of network information is performed routinely per Company policy.
Monitor and ensure appropriate network protection, such as virus protection, is functioning across the network, inclusive on servers and workstations.
When required, communicate with service providers to obtain additional licenses or new software when it is required for the work force or network.
When required, research IT options which can provide a solution for the Company.
Monitor and respond to network faults and performance. Troubleshoot minor IT equipment malfunctions and correct them pursuant relevant manuals or per directions from senior IT coworkers.
Escalate help desk requests where required in a timely manner.

Qualifications

Graduate of Information Technology or any related field
Has at least 1 year of experience as L1 / L2 Support
Intermediate or advanced English speaking and writing skills.
Customer service: exemplary friendly and professional customer service skills resulting in end users feeling positive about their engagement with IT help desk services.

Job Types: Full-time, PermanentSchedule:

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