Job Description

Job Summary


We are seeking a proactive and personable IT Level 1 Helpdesk Engineer to join our dynamic team in the construction industry. The ideal candidate will be the first point of contact for technical support, ensuring smooth day-to-day IT operations across all departments. This role requires a self-starter with a strong work ethic and the ability to collaborate effectively with staff at all levels.





Key Responsibilities


Provide first-level technical support for hardware, software, network, and mobile devices Troubleshoot and resolve IT-related problems via phone, email, and in-person Troubleshoot issues related to Office 365, Windows OS, and basic networking Support engineering applications (e.g., AutoCAD, Revit, project management tools) Set up and maintain desktops, laptops, printers, and mobile devices Assist with onboarding/offboarding of employees including account setup and equipment provisioning Maintain accurate documentation of support requests and resolutions Escalate unresolved issues to higher-level support when necessary Ensure timely follow-up and closure of support tickets.
Requirements


Minimum 3 years of experience in a similar IT helpdesk role Strong troubleshooting skills and technical knowledge of Windows OS, Office 365, basic networking and common engineering software Good working attitude with a willingness to learn and take initiative Self-starter who can work independently and manage time effectively Excellent interpersonal skills and the ability to get along with all staff, including nontechnical users Strong verbal and written communication skills
Working Location


15A Changi Business Park Central 1, Singapore 486035