Job Description

: IT Engineer / Senior IT Engineer Purpose of the Job Ensuring governance, guidelines, policies and procedures are followed to enable the continued support of IT Systems within the Sulzer business organisation. Ensuring that by using : IT Engineer / Senior IT Engineer Purpose of the Job Ensuring governance, guidelines, policies and procedures are followed to enable the continued support of IT Systems within the Sulzer business organisation. Ensuring that by using the tools and methods available to the position the business is kept in an operational state regarding its IT Systems and other related processes it uses to carry out its business. Main tasks and responsibilities: . To ensure the service and system is returned to an operational state as quickly as possible on a best effort basis and following the processes defined for resolution and documentation within the defined SLA . Responsible for Level 2 Support Functions . Support of Business applications within the responsible locations. Including installation and maintenance of all company software. . Responsible for repair and configuration of client hardware including all client peripherals. . Responsible for core build and O.S. Configuration including Windows Office Suite of software. . Manage regional Windows Servers and network attached storage in Singapore and rest of Asia (JP, KR, TW, MY, and TH). . Active Directory . SQL Services (Knowledge) . Communications (Fixed & Mobile) . File System Management and Storage . Security Permissions . Security & Patch Management . Scripting . Back-up & Restore Responsibility . IT Asset Management and Disposal . Responsible for all client networking configuration and connectivity. . Responsible for configuration of fixed and mobile (Cellular) Telephone Timely completion of service incidents, requests, problems and / or escalations relating to Service Operations to agreed SLA's, OLA's and best effort depending on priority of the call. Requirements: . Diploma or Defree in Infocomms Diploma or relevant experience in an IT environment. . 7 - 10 years of relevant experience of Microsoft systems including desktop & server products.Knowledge requirements (professional, technical, language): . ITIL Foundation or above qualification is a must. ServiceNow skills is advantageous. . Network and Systems Knowledge[1]routers, servers, PCs, printers, etc . Ability to setup/configure of Microsoft client/server software (Hyper-V) . Ability to setup, manage and troubleshoot Network equipment (Cisco switches, Wireless Controllers and Routers) . Infrastructure applications such as (NAS storage, UPS, etc) . Knowledge of Backup applications (BackupExec, ArcServe, CommVault and Acronis) All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Please email your resume in a detailed MS Word format to stating 1) Current Drawn 2) Expecting Salary 3) Date Available 4) Reason to Leave each job: We regret that only shortlisted candidates will be notified Joyce Koh Ai Leng People Profilers Pte Ltd, 11 Collyer Quay, #13-01,The Arcade Singapore 049317 Tel: 6950 9737 EA License Number: 02C4944 EA Personnel Reg nos R1110618 Job Id :