Job Description

The IT Engineer, Server and Storage plays a vital role in supporting the servers and storages operations to ensure high availability and sustainability of private/public cloud hosting.DUTIES AND RESPONSIBILITIES: . Take over server and storage operations which include but not limited to preventive and corrective maintenance, monitoring, backup and recovery, incident/problem management and patch management to achieve or exceed the SLA. . Able to liaise with intra/inter department team on IT initiatives, maintenance, and user request. . Create and maintain server & storage related documentation which include but not limited to SOPs/WIs and policies. . Conduct periodic review and propose improvement to the server and storage infrastructure to ensure high availability. . Assistant to project manager, co-ordinate between various stakeholders and ensure project is complete within timeline and budget. . Work closely and proactively with vendor on maintenance and incident/problem management processes from detection to work around and permanent solution provisioning to ensure IT services availability as accordance to SLA. . Conduct monthly review of server and storage capacity and utilization. . Manage asset, maintain server and storage inventory, configuration, and disposal. . Establish and review processes, procedures, policies, and access account to comply with internal/external audit. . Assist in disaster recovery drill, ensure proper system backup, and perform periodic system restoration.QUALIFICATIONS AND SKILLS: . Degree in IT/IS related discipline . At least 3 years' experience in on-prem/ cloud hosting role . Certified or equipped with knowledge of ITIL, Microsoft, Linux, VMware, SAN Storage, Azure, and networking. . Able to speak/write English fluently . Good communication & presentation skills . Good analytic, people & vendor management skills . Good customer service skills and work well with people at all levels of all races and nationalities . Able to work independently and a team player
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