Job Description

About the Role:
The IT Engineer will manage the end-to-end IT support for Singapore offices. He/She will be providing frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. A successful candidate will be someone who has demonstrated ability to work in a fast-paced environment independently as a strong communicator with great customer service skills, excellent organizational skill and ability to work on multiple tasks at the same time.
Duties & Responsibilities:
Monitoring, maintaining, troubleshooting computer systems and network problems Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction Install and set up laptops, printers, phones, operating systems, and applications (and other necessary equipment) Image computers according to specification Active directory maintenance Office 365 and corporate software related support Supporting the roll-out of new applications and hardware Repair and support equipment as necessary Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures Other ad doc tasks and projects as needed
Requirements:
Degree in Computer Science, Computer, Information Technology, Electronics Engineering or equivalent 8 - 10 years prior experience in a helpdesk support role with strong troubleshooting, problem solving mindset and analytical skills, serving more than 500 end-users Strong knowledge of Microsoft Windows operating system' Microsoft Office products Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools Must have extensive Office 365 Product Suite experience especially Exchange Online, OneDrive, Teams, SharePoint, Power Apps Good understanding of LAN, WAN, DNS and DHCP concepts Confident in managing relationships with stakeholders across levels and vendors Proven operator in processing support requests Ability to work independently in a fast-paced environment Able to start work immediately or within short notice
Working Hours:
Monday to Friday 8am to 5.30pm / 8.30am to 6pm
Working Location:
15A Changi Business Park Central 1
Eightruim@Changi Business Park
Singapore 486035
Not Specified