Job Description

The Role You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Designing, maintaining and supporting the network infrastructure.
• Monitoring system performance and ensuring reliability and availability.
• Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
• Providing Level 2 support and troubleshooting as and when required.
• Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements.
• Ensuring overall system and server uptime, availability, reliability and security.
• Liaising with 3rd party vendors, IT providers, etc. for specific requirements.
• Troubleshooting system/server issues or outages.
  

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support, Network Engineer / Systems Engineer or System Administrator role.
• You have excellent communication and interpersonal skills.
• You are familiar with Windows operating systems.
• Good knowledge of Cloud Database (AWS, Azure) databases.
• You possess MCSA (Microsoft Certified Solutions Associate) certifications.
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments
• You are a strong networker & relationship builder
  

What's on Offer?

• Work within a company with a solid track record of success
• Join a well known brand within IT Software
• Leadership Role
  

About us An executive headhunting firm that provides recruitment solutions to both our clients and our candidates for a good career fit!

Ref: W8Y5DV4ETQ

Apply to this role by submitting your CV and completing your profile at https://jobalpha.snaphunt.com/job/W8Y5DV4ETQ