Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The BallroomsThe RolePosition Summary Statement:The incumbent\'s role is responsible for supporting end users\' technology needs. The primary focus is on ensuring that end users have reliable, efficient and secure access to the technology tools and business applications to perform their job functions effectively.Job Responsibilities

• Provide technical assistance and support to end users in addressing their hardware, software, hotel IT applications and connectivity issues. Resolve problems in a timely and effective manner. Collaborate and communicate with end users on IT updates, changes, and initiatives.
• Fulfil PPHG IT monthly tasking with proper documentations.
• Manage user onboarding and offboarding i.e account provisioning and deprovisioning. Create user accounts, including access permissions, passwords, and security settings in accordance to procedure
• Liaise with vendor on the installation, configuration and maintenance of hotel business applications used by end users. Manage data backup and recovery for end-user devices and ensuring data integrity and compliance.
• Adhere to cybersecurity policy to protect end-user devices, data and systems from threats such as malware and unauthorized access.

• Minimum 1 years of end user computing support experience
• Minimum ITE/ Diploma in Information Technology or related fields
• Good knowlege in basic security compliance
• Good knowledge in IT Service Managment
• Good Knowledge in Micrsoft Windows Client OS such as Windows 10, Windows 11
• Knowledge in Hospitality IT Systems will be an added advantage
• Good communication skills (written & oral)
• Customer Service oriented

Pan Pacific Hotels Group