Job Description

Job Purpose With the direction of the Department Head, the incumbent will be responsible for the execution and facilitation of the following key areas:

• IT Risk Management Support and Facilitation of in-house systems with contracted Vendors
• Application Development and Maintenance with contracted Vendors
• Organizational IT Compliance - Policy and Process Documentation

The incumbent shall also work with existing IT personnel with these other functions:

• Managing Data Access and Control
• Digital Process and Experience Improvement
• Staff Onboarding and Offboarding
• Conducting IT-related Training
• Front-end Technical Support

Job Responsibilities

• Assist the Departmental Head to plan and execute IT projects \xe2\x80\x93 liaise and manage relevant vendors in compliance with industrial IT Risk Management practices.
• Perform ongoing monitoring, assessment and evaluation, and treatment of IT risks, threats and vulnerabilities with existing systems in the organization.
• Design and configure security control measures and maintain IT systems to manage risks.
• Create, review, modify and contribute to new or existing IT policies and procedures.
• Conduct training to raise awareness of user to organizational-level cybersecurity threats and countermeasures.
• Assist the Departmental Head to plan and execute Application Development projects while liaising with vendors.
• Determine, translate, and prioritize business requirements to enhance existing or to create new processes within application systems.
• Evaluate vendor proposals and provide recommendations based on business needs.
• Conduct due diligence checks on service providers and provide evaluation reports with recommendations for the approval of the Departmental Head.
• Responsible for frontline IT Technical Support - prioritize, respond and resolve service requests from end users in a timely manner via the existing IT Ticketing system.
• Manage departmental assets and inventory documentation.
• Assist with the facilitation of departmental or organizational projects and the management of relevant vendors (if any).
• Provide end-user training and guidance to colleagues to empower them with relevant ICT skill sets.
• Support and monitor the relevant SOP and participate in audits or MSF case management processes.
• Assist with the management of the Departmental Budget and optimize its usage in accordance with organizational policies.
• Participate actively in all fundraising activities as well as any other commitments that Boys\xe2\x80\x99 Town undertakes.
• Participate in projects, committees, taskforces being appointed by the Departmental Head or Management team.
• Provide project and administrative support to the Departmental Head.
• Report to and provide regular feedback to the Departmental Head.
• Supervise and train any IT junior staff at the request of the Departmental Head.
• Any other duties assigned.

Job Requirements

• Diploma or Degree in Information Systems, Computer Science or similar.
• At least 2 years of relevant working experience with Application Development.
• At least 2 years of relevant working experience in supporting IT Risk Management.
• High confidence and experience with in-house IT operations and technical support.
• Familiar with Microsoft 365 System Administration or similar, CRMs and ERPs.
• Proficient in Microsoft Office.
• Proficient in stakeholder management.
• High proficiency in written English for IT policy writing.
• Ability to facilitate process improvement via technology.
• Willing to learn and pick up new skills on the go.
• Adaptable and flexible problem-solving skills.
• An aptitude for Service Excellence.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months Salary: $2,500.00 - $4,500.00 per month Benefits:

• Employee assistance programme
• Free parking
• Health insurance
• Professional development
• Promotion to permanent employee

Schedule:

• Monday to Friday

Supplemental pay types:

• 13th month salary
• Performance bonus

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Risk management: 1 year (Preferred)

Work Location: In person Expected Start Date: 05/06/2023